SureSync

Knowledge articles for SureSync.

• System.Data.OleDb.OleDbException: Invalid Argument
• Alternative data streams are not supported error occurs when running a Job, Schedule or Real-Time Monitor
• Cannot create a file when that file already exists
• Understanding how deletes are processed with a multi-mirror Rule
• Unable to delete the folder because it is not empty. The directory is not empty.
• Can SureSync copy encrypted files?
• Copying Jobs, Schedules or Real-Time Monitors between databases
• Unable to read security for source file. Security values will not be copied.
• What happens when adding a new path to an existing Job?
• Compacting a Jet database from the command line using JetComp.exe
• An error occurred while updating the entries when deleting a Job Group Folder
• Job Folder security for the administrators group does not resolve without UAC elevation
• Job, Schedule or Real-Time Monitor displays as running in the Desktop and cannot be cancelled
• An agent request was received that was intended for a different machine. Expected destination=ServerA, received by=ServerB
• Unable to connect to the UNC share name because the credentials differ from other uses
• Unable to open Change Journal when launching a Job
• Job "Job Name Here" is already busy. Job skipped.
• The SPILock8 driver, required for File Locking, is not installed.
• Expanding the SPIAgent port range to handle a large number of concurrent SureSync Jobs
• System.Data.SqlClientException: Cannot open database "DBName" requested by the login. The login failed.
• SureSync File Copy Performance is Slow
• When testing a connection to a UNC path, access succeeds, but when the Job runs, a "Root folder does not exist" message is returned.
• You Do Not Have Permissions to Display Any Group Folders on Launching the SureSync Desktop
• Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed.
• Attempt to send Cancel request to Job failed. Job Package target was not found.
• SureSync cancels a Schedule or Real-Time Monitor after 500 warnings or 50 severe errors
• Synchronizing ASP.NET content to an IIS server results in the IIS site restarting
• Status Web displays a "refused to connect" message when attempting to start or stop a Job
• A network-related or instance-specific error occurred while establishing a connection to SQL Server
• The system cannot find the file specificed. Unable to open the source file
• Can SureSync synchronize with OneDrive or Dropbox?
• Failed the authentication request. ; System.Security.Cryptography.CryptographicException: The parameter is incorrect
• Unable to access the private key for new certificate. The system account must have modify permissions to the Crpto\RSA folder
• SyncLockStatus pop-up notifications not displayed when opening a file via UNC path as a different user
• SystemSecurity.Cryptography.CryptographicException: Bad Data
• System.ServiceModel.Security.MessageSecurityException: An unsecured or incorrectly secured fault was received from the other party.
• Root Path cannot be monitored and your job will fail. You can only monitor local drive letters.
• SureSync is not impacted by the Log4J security vulnerabilities
• Communications Agent Encryption Details for SureSync
• Slow copy performance to a Hyper-V guest on a host with a Broadcom adapter
• Cannot use the Change Journal on non-local path
• The security ID may not be assigned as the owner of this object. Unable to write security objects. Security not copied.
• Error reading security values for file. Security values will not be compared or copied. Access is denied.
• System.Security.Cryptography.CryptographicException: Keyset does not exist
• Folders reappear in a Real-Time Monitor or Schedule during rename operations
• How to determine if Remote Differential Compression is installed and how to enable it
• Support for paths longer than 256 characters
• Remote Differential Compression (RDC) is not installed or supported. Delta processing cannot be performed.
• When creating a new Job, only Delete and Skip are available for Rule Type
• Cannot create a file when that file already exists. You might have a conflict between short and long file names where this short name conflicts with an existing long file name.
• Disable short file name generation for optimal performance
• VSS Error 8194 in Event Log when using Advanced Open File Support
• Root path cannot be accessed or does not exist. Usage has been discontinued.
• Installer error code 2337
• File locking is unable to enumerate shares on ’SERVERNAME’ which prevents detecting users opening files on the machine via a UNC path
• Establishing a Dial Up Connection with SureSync 7 and newer
• Keeping System Clocks and System Times Synchronized
• Action suppressed. File and folder have the same name.
• Time Zones and an Explanation of UTC Time
• Action suppressed. File change or added to multiple paths since last successful synchronization
• Job [name of Job] is being skipped because it does not have the minimum required root paths needed to execute
• Real-Time Monitor stuck on waiting to start
• Triggering a full rescan manually
• You attempted to open a database that is already open exclusively by user ’Admin’
• SPIAgent Return Code 210
• Error 1010 SPIAgent Return code=0 Undefined Msg: 0 [machine name] Unable to initialize SPIAgent
• The scheduler service on [machinename] is running, but the Scheduler failed to initialize
• Error 1047 System.Data.ConstraintException
• Error 1024 Violation of primary key constraint
• Upgrading from Access to SQL
• The path is not being monitored by an agent on the same machine. You must specify an agent for your remote path being monitored.
• Which applications are supported by File Locking?
• SPIAgent Init unable to acquire cryptographic resources
• Windows 2003 UNC Path Destination Time Stamps Show Current Date and Time
• Trace Output Location (/P) Does Not Exist: 127.0.0.1 when Running a Preview
• Windows cannot access the specified device, path or file error occurs during setup
• Your Job name is already in use. You must choose a different Job name.
• Jobs, Schedules & Real-Time Monitors don't show status in the SureSync Desktop when using a SQL database
• Data1.cab error occurs when attempting to install SureSync
• Invalid Picture error occurs when launching the SureSync Desktop
• Will a reboot be required when upgrading a Software Pursuits application?
• VSS_E_SNAPSHOT_SET_IN_PROGRESS error occurs when running a Job with Advanced Open File Support enabled
• VSS_E_BAD_STATE error occurs when running a Job with Advanced Open File Support enabled
• Folder deletion not replicated to other path(s)
• How to purge old files from a directory using SureSync
• User [domain\user] is not authorized to start [Real-Time Monitor\Schedule]
• Change Journal size increased from x to y
• Action suppressed. File sizes are different with same date.
• When copying NTFS security, results are different on the destination
• How to scan a single directory in SureSync
• Why do I need to a Pro or Collaboration bundle for each machine when only an agent is installed?
• Moving a SureSync SQL database to a new SQL server machine
• Upgrading to the Current Major SureSync Release
• System.OutOfMemoryException
• Block received for terminated file copy
• Failed to Find FRN in Journal
• What are the ~~SureSync.tmp folders used for?

SureSync 9

• Moving SureSync 9 to a New Machine
• Moving a SureSync 9 Communications Agent to another machine
• Updating SureSync 9
• Test Connections to Agent button in SureSync 9 fails with a failed to connect error

SureSync 8

• Moving a SureSync 8 Communications Agent to another machine
• Moving SureSync 8 to a new machine
• Updating SureSync 8
• Test Connections to Agent button in SureSync 8 fails with a failed to connect error

SureSync 6 (Unsupported)

• Moving SureSync 6 to a new machine
• Error No: 1026 System.Application.Exception: Unable to initialize SPIAgent
• Event Viewer contains messages from SPIMsg including the text WSAECONNREFUSED
• SPIAgent action took longer than expected
• Moving a SureSync 6 SPIAgent to a new machine
• Detailed Status does not display locked files when using SPIAgent File Locking

SureSync 7 (unsupported)

• Moving SureSync 7 to a New Machine
• Moving a SureSync 7 Communications Agent to a New Machine
• Updating SureSync 7

SureSync 5 (unsupported)

• Moving SureSync 5 to a new machine
• SureSync launch is very slow; processes launch slowly
• Path drops occur and WSAENOBUFS errors are logged from SPIMsg in the Event Viewer
• SyncStatus does not display locked files when using SPIAgent File Locking
• Logon failure: unknown user name or bad password. SPIAgent return code=225
• SPIAgent Return Code 203 encountered when clicking test for a SPIAgent in SPIAgent Setup
• SPIAgent Return Code 202 encountered when clicking test for a SPIAgent in SPIAgent Setup
• Does replicated data pass directly between SPIAgents
• SPIAgent Return code=0; Unable to initialize SPIAgent
• Upgrading from Access to SQL in SureSync 5