You Do Not Have Permissions to Display Any Group Folders on Launching the SureSync Desktop

SureSync support Group Folder Security which allows the SureSync administrator to grant different permissions to different user accounts. This makes it possible to secure a database to enable multiple users to access a single SureSync database. This can greatly ease administration of the product.

Option 1

It is possible that this is a legitimate error message. If you are not the person who configured SureSync, please check with that person to ensure you have the correct permissions defined in the database. With an Access database, the user must have NTFS permissions to access the SureSync database and have been given rights on the appropriate Group Folder. To do this, the administrator should click on the Group Folder that contains the Job/Schedule/Monitor and click on the Security tab. For SQL databases, the user must be given db_owner permissions in SQL Management Studio and then given rights on the Group Folder.

Option 2

If the group in question is the Domain Administrators group and that is the only group giving users permission, they will see this error unless they launch the Desktop with "Run as an administrator." Windows security treats the Domain Administrators group differently from other groups and will not allow the group membership enumeration without elevated rights.

The other option to avoid the "Run as an administrator" requirement is to create a domain group specifically for SureSync administrators and grant that group the appropriate access on the Security tabs within the SureSync Desktop.

Option 3

If you had permissions and suddenly are unable to access the database then this indicates some problem with the database which has impacted security. Please do the following to resolve this issue:

Select "Run" from the Windows "Start" menu and browse into the SureSync program directory for "SyncCmd.exe". Select this entry and click "Open". For example, if you installed SureSync into the default location on your C drive, the entry in the Run dialog would appear as follows: "C:\Program Files (x86)\Software Pursuits\SureSync 9\SyncCmd.exe" (modify this path to be correct for your version, such as SureSync 7 for the folder in SureSync 7). Be sure to include the quotes because there is a space in the path.

After the last double quote, type a single space followed by /K? (note that these 3 characters must be preceded by the single space and must not be within quotes).

The entire command is:

"C:\Program Files (x86)\Software Pursuits\SureSync 9\SyncCmd.exe" /K?

Click OK and you should receive a pop-up dialog that informs you of the "GUID" string for your SureSync database (a unique identifier) and also that this string has been copied to your system's Clipboard.

Go to the SureSync Problem Report form and submit an e-mail to the support staff. Be sure to include the contents of the clipboard. We will generate a code and return it to you by phone or e-mail. This code will restore your database security to the basic, default values.