This article discusses the cause of the "multiple connections to a server or shared resource by the same user" message when synchronizing a FTP path.
When trying to configure a FTP path root path in a Job, you may encounter the following error:
Multiple connections to a server or shared resource by the same user, using more than one username, are not allowed.
Windows does not allow a particular FTP path to be accessed as multiple users in the same session. All FTP access under that user account to the same computer must use the same user credentials.
This error is presented when you're attempting to define a credential for a FTP path that is different from one already used in:
- Another SureSync Job
- Another FTP Client Connection in Windows
- A saved FTP credential in Windows
Sometimes restarting the Workstation service on the SureSync machine can clear the credentials conflict but it will return if you log in with a 2nd user account under the same session again.
To resolve this error, you must go through your SureSync Jobs and look for references to the machine in question via FTP path. To do so, click on each Job and look at the Root Paths tab. Click on each FTP path to that machine and click Edit. On the Browse Folders dialog, click on the Options tab. The credential for the FTP path is defined in "User Id for UNC Path Access." All references must use the same account.
Once done, restart the Communications Agent service and try again.