Triggering a full rescan manually

The process of completing a full scan can be a very time consuming process when your environment has many machines, slow connections, or large directory structured. Generally speaking, you want to avoid performing full scans. A full scan will scan all of the folders and files in the directory structure being synchronized on each machine to identify changes. The only times you should trigger a full scan is when instructed by technical support to resolve an issue or when you feel a file might have been missed. For a file to be missed, your Schedule must have completed or your Real-Time Monitor must be waiting for changes with no pending actions queued or retries queued. You can find these counters by launching a Detailed Status panel for the item in question. If you identify a missed file, you should contact our support team for guidance.

To trigger a full scan, you must launch the SureSync desktop user interface. From there, you right-click on the Schedule or Real-Time Monitor in question and select the option to "Re-scan files." This can be done with the Schedule or Real-Time Monitor in any state. If the item is held, the full scan will occur the next time it is executed. If the item is active, the full scan will start right away.