Email Not Delivered

The first place to check for missing email message is your Junk mail folder. If you are storing your email locally you may also need to check the website version of your email as well. If you find a message in your junk mail folder from your organization you will need to mark the domain "" as "not junk". There is always an option for a "white list" for email that should always be allowed. This should prevent future messages from being delivered to the junk mail folder.

It is also common for people to mark email from organizations as spam. If a member does this for email from your organization, our email service respects that selection and blocks all future email to that person. This is part of the anti-spam laws that we must follow.

We use an email service from SendGrid to send email from our websites. We send about 100,000 messages per month to about 10,000 users and there are always a few that people mark messages as spam.

A member can reset this spam indicator by logging into the website and using the menu "My Account", "My Account Settings". There is a button there to clear the "spam" flag on your email address.

It is also possible that an Internet provider for a recipient's email will reject messages, thinking they are spam. There should be no reason for such rejections as we follow all of the security and identification protocols. Website email messages, however, have one unusual aspect. All messages are sent from, but the "Reply To" address is for the person sending the message. This method is used to avoid a "message relay", which would nearly always cause a message to be treated as spam.

If an Internet provider rejects email as spam, there is little we can do, but subscribers can contact them for help and provide the information above.

Restricted Images

A "Restricted Image" is an image that will only display when a member is logged in. If you are not logged in, a placeholder image is displayed that says "Restricted". These images are flagged by the author or the system to block the display of images that might not be appropriate for public display, such as nudes or violent content.

Individual images may me marked as "restricted" by checking an option for the image when uploading or when editing the image in an Image Library. Authors can also set a profile setting to restrict the display of all of their images. Go to "My Account", "My Account Settings" for details.

The system may also mark an image as restricted if it is discovered that is contains adult or violent content. This is mostly an automated process provided by Google. They rate the probability that the image may need to be restricted.

ViewState Errors

When an update is published to your website, it is possible that a person using the website might get an error when they access a page. This is a temporary issue caused by the browser caching old references to the website. There is nothing wrong with the website. Our server validates the data sent from each page as a security measure and if it receives data cached from a prior update to the website it will generate a "ViewState" error.

The problem is usually remedied by one of these steps:

  1. Click the "Refresh" button on your browser.
  2. Exit all copies of your browser and try again.
  3. Re-boot your machine and try again.
  4. Try a different browser. Each browser has an independent cache, which is eventually purged of old data.